Did you know that before Moveworks, CEO Bhavin Shah founded Refresh.io, a company that LinkedIn acquired in 2015?

In 2016, Bhavin Shah, Vaibhav Nivargi, Varun Singh, and Jiang Chen came together to tackle a universal corporate challange, the inefficiencies which hurt the internal support systems. The belief was that the artificial intelligence could revolutionise how employees interact with IT, HR, and other support functions.

Unique Value of this Unicorn:

1. Ease of Use: Its ability to comprehend natural language, enabled staff members to discuss problems using platforms like Microsoft Teams and Slack.
2. Seamless Integration: By integrating with current enterprise systems, this AI assistant was able to handle a wide variety of assistance requests on its own.

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Impact: Resolution times were significantly shortened from days or hours to just seconds, allowing business support employees to concentrate on more difficult jobs.

Catalysts for Instant Success:

1. Adddressing a universal Pain Point: Moveworks made sure that its solution was broadly applicable across industries by concentrating on the universal problem of internal support inefficiencies.
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2. Smooth Integration: Adoption was made easier by the platform’s capacity to integrate with current enterprise tools without requiring system redesigns.
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3. User-Centric Design: By prioritising natural language processing, staff members were able to communicate with the AI assistant in an intuitive manner, increasing staff satisfaction and engagement.
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4. Scalability: As businesses expanded, the platform’s AI-driven methodology allowed it to manage a large volume of queries at once, ensuring steady performance.
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Did you know that within 18 months of its launch, Moveworks supported over 5 million users, reflecting its rapid adoption in the enterprise sector?

Business Milestones:

• Apr’ 2019: With the investment of a $30 million Series A investment, the company came out of stealth mode and demonstrated investor confidence in its vision.
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• Nov’ 2019: A $75 million Series B funding round, sped up product development and market expansion.
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• Jun’ 2021: Raised $200 million in a Series C round, building its unicorn status and clocked a valuation of $2.1 billion.
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Did you know that in Sep'24, Moveworks became one of the first generative AI enterprise application startups to achieve $100 million in ARR?

5 Strategies Moveworks Used to build a $2.85 Billion AI Enterprise:

1. Solve Real Problems: By developing an AI platform that automates routine support tasks, founders addressed a critical need for a broad industry spectrum.
   ​Takeaway: Startups should focus on solving tangible problems, ensuring their solutions have widespread applicability and demand.
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2. Leverage Technology: Moveworks leveraged advanced natural language understanding, and created an AI assistant capable of resolving a wide array of employee requests autonomously. Takeaway: Embracing and innovating with the latest technologies can provide a competitive edge and meet evolving customer expectations.
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3. Prioritize User Experience: The platform’s design made the tool intuitive and reduced the learning curve.
   ​Takeaway: An intuitive and seamless user experience builds higher adoption rates and customer satisfaction.
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4. Balanced Team: The founding team combined expertise in AI, engineering, and business strategy, enabling a comprehensive approach to problem-solving and innovation.
   ​Takeaway: A diverse team with complementary skills enhances a startup’s ability to innovate and adapt to challenges.
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5. Strategic Partners and Investors: The brand attracted significant investments from prominent venture capital firms, providing the resources needed for product development and scale. Takeaway: Aligning with investors who offer not only capital but also strategic guidance and industry connections can accelerate a startup’s growth trajectory.

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ServiceNow announced acquisition of Moveworks for $2.85 billion in 2025, marking its largest acquisition to date and proved Moveworks's significant impact on the industry.